MADURAI: A prelude conference on ‘Citizen Services in the Age of AI’ was organized at G.T.N.Arts College in Dindigul on October 13th 2026 where public administration experts spoke about the transformative role of artificial intelligence in public service delivery.
The Madurai Local Branch of Indian Institute of Public Administration (IIPA-New Delhi) had taken the initiative for conducting this present trend conference jointly with Postgraduate & Research Centre of Commerce, PG Department of Commerce (SSP) and Department of Management Studies of the college, according to a press release here yesterday.
Dr.P.Ravichandran, Principal of G.T.N.Arts College, had delivered the inaugural address while Er.K.K.Gnana Prabhakaran, Chairman in-charge of IIPA Madurai Local Branch, had delivered the presidential address and Mr.K.Baskaran, secretary of IIPA Madurai Local Branch delivered the keynote address.
Dr.C.Muthuraja, Life Member of IIPA and former Dean and Head of PG and Research Department of Economics at The American College in Madurai, spoke on the topic ‘citizen services in the age of AI: the way for welfare targeting’.
IMPROVE PUBLIC SERVICES DELIVERY:
Dr.N.Markandeyan, Academic Director of G.T.N.Arts College, had delivered a lecture on ‘transforming customer services with AI’ and Dr.M.Inbalakshmi, Head of Department of Commerce (aided) welcomed the gathering.
“The sessions had highlighted how AI can improve public service delivery, enhance administrative efficiency and ensure that welfare schemes reach the intended beneficiaries,” the press release said and added that the conference was coordinated by organizing team including Dr.V.Kaveri, Head of Department of Management Studies, Dr.S.Amutha, Head of PG Department of Commerce (SSP) and Dr.M.Inbalakshmi, Head of Department of Commerce (Aided), and certificates were distributed to the participants.
Mr.C.R.Patel of IIPA Madurai Local Branch had proposed a vote of thanks and this conference had provided a platform for academic discussion on the application of AI in citizen-centric governance and public administration.
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